We are always happy to answer ANY questions regarding any of our products. We've spent too many years repairing, modifying and restoring guitars, and always happy to share whatever expertise we have with our customers. International Sales YES we ship WORLDWIDE DAILY!! Please DO NOT ask us for a quote or a sepcial deal- International freight charges are configured instantly in the shopping cart during checkout BEFORE payment is required. You MUST chose one of the two export methods for the correct price to be displayed. Air Letter Post is reliable and cheap, EMS is fast, guaranteed and has a real-time tracking number provided. Shipping Policy Most items ordered on the Guitarfetish website ship within 24 hours. Items which are backordered by less than 14 days are charged at the time of purchase, and will be shipped when the goods are in stock. A customer may cancel a backorder and receive a refund at anytime. Returns and Exchanges All items sold by Guitarfetish.com may be returned for a full refund within 10 days of receipt. We DO NOT charge a restocking fee for all items returned in the same condition as received. Refunds are for the actual purchase price of the items. Shipping charges are not refundable. Items returned in damaged condition will not be refunded. We offer a 60 day exchange policy. We will apply the full purchase price of any item purchased towards the current selling price of any item that we stock. If intermediate price changes have occured between the date of original purchase and the date of the exchange request, the lowest price offered by Guitarfetish.com within the last 60 days is applied. eBay Sales Many of our products are also sold in ebay auctions and through the ebay store. This is a separate business from the Guitarfetish.com website and we cannot combine ebay orders with website purchases. Blems, Clearance and Demos All products marked either "Blem" or "Demo" are sold as Final Sale Items. Guitars purchased in our Clearance section are Final Sale, and may be returned only for store credit. They still carry a full one year warranty. Phone Calls Due to the large number of inquiries we can only correspond via email. Contact Us When contacting us PLEASE make sure the title of your email covers your question. Emails with no title, or messages titled "Hi", "Advice", "Help", "What's Up" or any other ambiguous title will be automatically deleted by our aggressive Spam filter. Email us HERE Guitarfetish.com C/O GF Sales LLC 67 Village Street Medway, MA 02053